Information We Collect
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
your name, address, phone number, email address, cookies and usage data.
We also collect non-personally identifiable information including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”) through Google Analytics, a service offered by Google that tracks and reports website traffic and information.
Protecting Your Personal Data
To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Rewardstays currently uses Secure Socket Layer technology to encrypt credit card information during transit. Our payment gateway is PCI Compliant.
How We Use the Information We Collect
We use Personal Data and other information collected through the Site (a) to register you with the Site and create your user account, (b) to provide you with the requested services (mainly to process and confirm your reservation with the accommodation) after verifying your credentials, (c) to provide you with information about our services on the Site or on other websites and to communicate with you to the extent necessary to provide such requested services, (d) to build features that will make the services available on the Site easier to use and (e) for an improved user experience and general optimization purposes or (f) to contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Rewardstays may contact you to request feedback on your experience in using the Site, to assist us in improving the Site, to send newsletters to you as a Site user. The confirmation emails and text messages sent after your booking and the guest review emails sent after your departure respectively are not marketing messages as these are part of your accommodation reservation process.
Sharing Your Personal Data
Our Policy Concerning Cookies and Page Tags
By visiting our Site, you consent to the usage of cookies and tags as described below. Our Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Both cookies and page tags may be from Rewardstays and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.
Cookie, Page Tag and Data Use
In operating the Websites, we also use “cookies.” Cookie is a text file that is placed on your computer’s memory to store your preferences when you visit the Websites. Our cookies help provide additional functionality to the Websites and help us analyze Websites usage more accurately. You may turn off the cookies function from your computer. We recommend that you turn on the Cookie function to enhance your usage of our Websites as below:
- Rewardstays Cookies
Rewardstays uses a session cookie to keep you logged in throughout your visit to the Site. Rewardstays uses persistent cookies to “personalize” the Site for each user by remembering information about the user’s visit to and activities on the Site, e.g., your log-in details so that you do not need to re-enter them at your next visit to the Site. Rewardstays also uses persistent cookies or page tags to analyze your surfing behavior and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed.
Rewardstays may use a combination of the above cookies and page tags to tailor your experience with our Site and our ads to your preferences. We use display and search remarketing to tailor ad content for a better experience.
Rewardstays takes reasonable efforts not to collect, and to prevent the use of personally identifiable information in third party advertising solutions, unless you have authorized this. To opt out of the collection of information by third parties for advertising purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.
- Advertising and content on other websites
Rewardstays uses 3rd party tools to distribute ads on a variety of websites. Rewardstays neither supports nor endorses the goals, causes or statements of the websites which display our advertisements.
How You Can Access or Change Your Personally Identifiable Information
A Special Note About Minors (children under the age of 18)